Dear Megabit Users,
We would like to inform you that Megabit Exchange experienced a large-scale traffic attack today. The attack began at 18:55 (UTC+8), causing some disruptions to the platform’s stability. As a result, some users may have encountered delays, data issues, or brief service interruptions while using the platform.
Incident Response
Upon detecting the abnormal traffic, our technical team immediately initiated an emergency response protocol, quickly analyzing and isolating the source of the traffic. After urgent investigation and system fortification, the platform’s functions were fully restored by 19:20 (UTC+8). We are now implementing additional defensive measures to further strengthen our system against any potential future threats, ensuring the platform’s security and stability.
User Assurance
Throughout the attack, the security of user funds and account information remained fully intact. If you experienced any data loss or abnormal transactions during this period, please rest assured that we are handling all issues carefully. In the event of any financial loss caused by this attack, Megabit Exchange will fully compensate affected users.
Future Safeguards
To prevent similar incidents from occurring again, we are further upgrading the platform’s security defenses, including enhanced traffic monitoring, stronger firewalls, and real-time threat detection. Megabit remains committed to investing in technology to provide a secure and stable trading environment for all users.
We appreciate your patience and understanding during this time. Your funds’ security and trading experience are our top priorities. If you have any concerns or encounter any issues, please feel free to reach out to our customer support team, who will be happy to assist you.
Thank you for your continued support!
Megabit Team
September 26, 2024
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