Dear Users,
On October 29, 2024, between 21:40 and 22:00 (UTC+8), some users may have been affected by an anomaly in K-line data during their trading activities. The Megabit team has urgently fixed this issue and ensured stable system operation. To protect our users’ interests, we have established the following resolution plan for this K-line data anomaly:
1. Handling of Profitable Orders
For profitable orders resulting from the K-line anomaly, we will fully retain the profits, and all related earnings will be valid. You do not need to take any additional action. The profits from these orders will not be affected by this K-line issue.
2. Full Compensation for Loss Orders
For orders that incurred losses due to the K-line anomaly, Megabit will provide full compensation as per the Slippage Protection Plan. The specific compensation process is as follows:
•Eligibility for Compensation Application: Any loss orders affected by the K-line anomaly during the period of October 29, 21:40-22:00 (UTC+8) may submit an application.
•Application Method: Please send an email to our official customer service at help@megabit.vip, with the subject line “October 29 K-line Anomaly Loss Compensation Application.”
Please include the following information in the email:
•Your User UID
•Order number
•Trade screenshot (showing key details such as the opening/closing times and prices)
•Brief description of the loss incurred
•Review Time: We will review your email within 3-5 business days and process the compensation according to the Slippage Protection Plan, ensuring fairness and transparency.
Important Notes
•This compensation is limited to loss orders caused by the K-line anomaly during the October 29, 21:40-22:00 period. Other trades are not eligible for compensation under this incident.
•If you encounter any issues during the compensation application process, please feel free to contact Megabit customer service, and we will fully assist you with your application.
Megabit is committed to providing you with a stable and secure trading environment. Thank you for your support and understanding!
The Megabit Team
October 29, 2024
Megabit Community
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